Surgery News

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White Rose Surgery rated Outstanding by the Care Quality Commission (CQC)

White Rose Surgery are proud to announce today we have received notification that we have been rated as OUTSTANDING following a recent inspection by the Care Quality Commission (CQC).

This is a wonderful achievement and one we are very proud of. This is testament to our hard working and caring team of staff.

The surgery would like to thank members of the Patient Participation Group for their support on the day and their ongoing support. We value your input into the services we offer our patients and the community.

GP Training Practice

GPs in Training

Our practice is approved to train fully qualified doctors who wish to specialise in general practice. Our GP registrar will have had 2-4 years of experience as a qualified hospital doctor working in various specialities. They consult patients on their own, under the mentorship of our trainer, Dr Gledhill. Occasionally we ask permission to video a consultation. You will always be asked in advance and are given the option not to take part, and this will not affect your care in any way. No recording will be taken without your consent and the camera will be switched off on request. These videos are used for educational purposes with the doctor doing the consultation and are destroyed after use.

Dr A Andero is currently the GP registrar at the practice.

Medical Students

Medical students are sometimes attached to the practice for 2 - 3 weeks as part of their training. If you do not wish a student to be present during your consultation, please inform the receptionist.

IMPORTANT- To all our Military Veteran Patients and their Families: 21.03.2022

As a practice we are actively seeking to identify our Military Veteran patients who have served in the UK Armed Forces and any family members of Military Veterans to ensure they receive any support they may need.

This includes all Military Veterans and Reservists. You only have to have served on day in the Armed Forces.

We are sending out Questionnaires via text message for Military Veterans or their immediate family members, so watch out for these. They are very simple to complete.

Our local group of practices will be working together in the future to help offer tailored support as well as signposting to other services for our Military Veterans and their families.

Thank you for your cooperation with this piece of work.

Important Patient Information

Discontinuation of telephone ordering of Repeat Prescriptions

From 1st January 2016 we will no longer be accepting repeat prescriptions by telephone.

This is a decision made by the GP's for reasons of patient safety and the risks involved with accepting repeat prescription requests by telephone. You can order your repeat prescriptions by :

completing the prescription counterfoil and bringing this to the surgery
post your prescription counterfoil
email your prescription request prescriptions.whiterosesurgery@nhs.net
ordering online - please ask our staff how to register for this service

Note: Alternative arrangements can be made for housebound patients and palliative care patients

Gym

We have very high tech gymnasium equipment available which can be used for rehabilitation purposes, weight management, and to improve overall fitness of patients. A qualified instructor is appointed to oversee the service.

National data opt-out

The national data opt-out enables patients to opt-out from the use of their personal confidential data for research or planning purposes. To find out more or to register to opt out, please visit nhs.uk - Your Data Matters.

Patients can also make or change a choice relating to their personal Data by phoning the NHS Digital Contact Centre. The phone number is 0300 303 5678 - Monday to Friday, 9am to 5pm (excluding bank holidays).

Email: enquiries@nhsdigital.nhs.uk

Further information and to register for National Data Opt Out

How the NHS uses your Patient Data

Prescriptions

48 HOURS NOTICE WILL BE ADHERED TO DUE TO LARGE VOLUMES OF PRESCRIPTIONS BEING REQUESTED.

Paper requests for repeat prescriptions are being discouraged, again to avoid the spread of the virus.
If you are not registered for Electronic Prescribing Service (EPS) please contact the surgery to nominate your chosen pharmacy to collect from.
In the first instance you must order your prescription via the NHS App. If you haven't already done so please download the App and follow the instructions to register. This will enable you to request your medication, view medical history, book an appointment and seek out advice.
If you're unable to download the NHS App you can email requests to prescriptions.whiterosesurgery@nhs.net
Register for Online access through the Practice.
Tel prescription line on 01977 655602 (This is a temporary basis)

Remember to use the hand sanitiser provided when entering the building. Please remain courteous to our staff at all times. Any incidents of verbal or physical abuse will result in a zero tolerance warning being issued.

We understand it’s frustrating and confusing for people but please bear in mind that it’s also frustrating and confusing for NHS staff as well due to guidelines constantly changing. This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.

Please encourage family and friends to follow us on Facebook, this is the quickest way we can update you with the latest advice.

Our priority is the health and safety of all our patients and staff.

Thank you.

Regulation (GDPR)

The new data protection regulation requires the practice to raise awareness of what personal data we hold, how we collect this data and who this data is shared with. Please see our new patient privacy notice.

We also have available a young person friendly version of the patient privacy notice.

Your Data Matters to the NHS

Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments. In May 2018, the strict rule about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how to use it. See further information regarding your choice as a patient.

As a Practice we may use some of your non-identifiable health information for other reasons, for example in research studies. Please see our Policy regarding your data. The Policy also explains the National Opt Out scheme which enables patients to opt out of sharing their information for any purpose beyond their care and how to go about this.

TARGET dates

Please note the Surgery will be closed on these dates from 12pm onwards, If you require non urgent medical attention please call out of hours 111, if you require urgent medical attention please call 999

26th Feb 2022	18th March 2022	6th April 2022	11th May 2022
15th June 2022	13th July 2022	14th Sept 2022	12th Oct 2022
9th Nov 2022	11th Jan 2023	8th Feb 2023	15th March 2023

White Rose Surgery wins Nursing Team of the Year at the General Practice Awards 2013.

Telephone lines are open from 7am for appointments. Patients are also welcome to walk in from 7am to book an on the day appointment.

Changes to Prescription Products & Services

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically. We would encourage all of our patients to have a nominated Pharmacy added to your medical records. This will ensure that the prescription is sent electronically to the correct Pharmacy for your to collect of your medication. If you do not have a nominated Pharmacy, you will be given a token instead of a prescription. The token can be taken to any Pharmacy, who will then scan this and be able to issue you with the correct medication.

Electronic prescriptions help save the NHS money.

Patient Information

Evening and Weekend GP Appointments

GP practices across Wakefield are now offering weekend and evening appointments.

The new GP Care Wakefield scheme enables patients across the district to have access to GP support after normal opening hours.

This enables patients to have access to medical advice and, if required, access to a Wakefield GP appointment, through their normal GP practice telephone number between:

18:00 and 22:00hrs Monday to Friday

and from 09.00: to 15.00hrs Saturday and Bank Holidays

Patients who use the service will be provided with medical advice from a dedicated nursing team, who can then refer them to a GP appointment that day, if required, at one of two sites across the district.

Pharmacist / Pharmacy Technicians working in the Practice

We have qualified pharmacists and pharmacy technicians working in the practice to support safe, effective and cost-effective prescribing. These healthcare professionals are all registered with the General Pharmaceutical Council and are a valuable resource in helping us maintain the best patient care around prescribing. In order to administer direct patient care, these professionals require access to patients clinical records. Each individual works in accordance with the Data Protection Act and Caldicott guidelines and have signed a confidentiality agreement.

Use Patient Access for..

On-line Prescriptions, Book Appointments & View Medical records

Whether you are at home or work you can quickly log on to view, book & cancel appointments,order repeat prescriptions and view medical records. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy. Download the NHS App here Please note that you will have to contact the Surgery and ask for access to be activated. You do not require any other information such as password/username from us when using the NHS App. This is a service that you self regiser for.